お買い上げいただいた商品やDoucattyについて、気になるところや確認したいことがあったら、このページの下に連絡先がありますので、どうぞ気軽にご連絡ください。

若您對所購買的商品以及Doucatty有任何問題,請透過頁面最後所記載之聯絡資訊聯繫我們。

If you have any questions about your purchase and Doucatty, please contact us through the contact information listed at the end of this page.

日本国内への発送ついて

送料は日本国内一律300円です。
4000円以上のお買い上げで送料無料となります。

返品と交換について

お客様のご都合による返品・交換の場合には、送料・振込手数料のご負担をおねがいします。

返品を希望されるときは...

交換を希望される時は...

お電話かメールでご連絡の上、商品を元払いにてdoucattyまでご返送ください。
到着確認後、ご希望の商品を着払いで発送します。

次のような場合は返品、交換をお受けすることができません。

不良品について
關於瑕疵
About defective products

万一ご注文と異なる商品や不良品が届いた場合は、まず、お電話かメールでご連絡ください。できるだけ早く新しい商品と交換いたします。

お問合せ先 返品・交換商品の返送先

〒901-1412
沖縄県南城市佐敷新里740-1
Doucatty 田原幸浩
Tel :098-988-0669
携帯電話:080-3187-6669
mail : doucatty@doucatty.com

海外からご購入のお客さま
關於國外顧客之訂單
About foreign customers' orders

日本国外への発送は送料がかかります。返信のメール (Square請求書) で金額をご案内します。
国際eパケットでの国際発送になります。
  • 2kgまでのお取り扱いになります。
  • 航空便扱いとなります

寄送至國外所需之運費會另外透過電子郵件(Square Invoice)聯繫您。
國外訂單使用國際ePacket寄送。
  • 單筆訂單最重至2公斤以內。
  • 空運寄送
  • 一條手巾重約35克。

Shipping fees will be charged for shipments outside Japan.
You will be informed of the amount in the reply email (Square invoice).
It will be shipped internationally via international e-packet.
  • The maximum weight is 2kg.
  • It will be handled by airmail.
  • One hand towel weighs about 35g.

料金目安
運費表
Shipping Cost Table
Japanese https://www.post.japanpost.jp/int/download/epacket-charges.pdf
English https://doucatty.com/ryoukin.pdf


關於日本地區以外的訂單退換貨
Returns and exchanges for orders placed outside of Japan

於本網站所購買的商品,若因顧客個人原因希望退換貨,請於到貨日(以物流單據上的簽收日期為準)次日起的7天內(依收到EMAIL及訊息的時間為憑據)申請退換貨。並請於我們確認受理退貨後7日內寄出商品,以利辦理退貨處理。
提醒您,因顧客個人原因而申請退換貨的情況下,須自行負擔因退換貨所產生之運費等相關必要費用。

If you wish to return or exchange goods purchased on this website for personal reasons, please apply for return or exchange within 7 days from the day following the date of arrival (the date of receipt on the logistics receipt shall prevail) (based on the time of receipt of the e-mail and message). And please send the goods within 7 days after we confirm the acceptance of the return, in order to facilitate the return processing.
Remind you that if you apply for a return or exchange for your own personal reasons, you will have to pay for the shipping costs and other necessary costs incurred for the return or exchange.

退貨條件
Return Conditions

申請退貨之商品需保持包裝完整、未經使用、洗滌或修改、無沾染氣味、污漬或化妝品等痕跡,商品附件、說明書、吊牌、標識、標籤等齊全,且不影響二次銷售。
請勿直接於商品配件上黏貼貨單。
如您所購買的商品有附加的贈品,請將贈品一併退回,贈品等同於一般商品,請保持贈品的品質與完整性。
※提醒您,若贈品不能退回,恕無法接受退貨。

Please do not stick the product list directly on the product accessories.
If you have purchased a product with additional gifts, please return the gift together with the gift, the gift is equivalent to general merchandise, please maintain the quality and integrity of the gift.
Remind you, if the gift can not be returned, we can not accept the return.

瑕疵退換貨
Defective Returns

於本網站所購買的商品在到貨日(以物流單據上的簽收日期為準)次日起的7天內,若有商品品質問題,您可申請瑕疵退換貨。申請退換貨的商品由我們確認後,若符合退換貨條件,會立刻進行處理。
申請瑕疵退換貨前,請注意以下幾點:
小線頭、毛邊、因顯示器不同而產生的色差(顯示器不同,色差難以避免)、厚薄爭議(個人定義不同無法鑒別)、織法、手感、衣服細節方面的問題不屬於品質瑕疵問題。
您因款式、顏色及個人主觀意願和喜好變化等因素申請退換貨,不屬於商品瑕疵問題。
若您因使用、洗滌、維護或保養後所造成的損壞或您自行修理、修改或其他人為或外力因素造成的商品破損,皆不屬於商品瑕疵問題。
若因尺寸問題申請退換貨,不屬於品質瑕疵問題。選購商品前,請先參考商品尺寸表。
※提醒您,由於測量尺寸中可能存在無法避免的誤差,商品具體尺寸的參數需以實物為準。
You can apply for a defective return or exchange within 7 days from the day after the arrival date of the product purchased on this website (based on the date of receipt on the logistics receipt) if there is a problem with the quality of the product.
Before applying for a defective return, please note the following:
Small threads, raw edges, color differences due to different monitors (color differences are difficult to avoid), thickness disputes (different personal definitions cannot be identified), weave, feel, and clothing details are not considered quality defects.
You apply for return or exchange due to style, color and personal subjective wishes and changes in preferences, etc., is not a defective product issue.
If you use, wash, maintenance or maintenance caused by the damage or your own repair, modification or other man-made or external factors caused by the product damage, are not considered a product defects.
If you want to return or exchange a product because of its size, it is not a quality defect. Please refer to the product size chart before purchasing the product.
 

不接受退貨的情況:
Do not accept the return of the case.

非自本網站所購買的商品,不論是一般商品或瑕疵商品皆同。
購買商品已超過到貨日(以物流單據上的簽收日期為準)次日起的7天內。
退貨商品不齊全或破損,如:商品、外盒及贈品。
退貨商品有被使用、洗滌、加工處理(如:尺寸修改)、汙(破)損、毀壞、商品吊牌破損遺失或剪標…等等,無法再第二次銷售的情況。
於實體商店所購買的商品無法由本網站進行退貨申請。

退貨流程
Return Process

請先致電或來信告知我們訂單編號、退貨原因。瑕疵品請附上問題照片與文字說明,並保留完整商品。
經確認符合退貨規則,我們會儘速為您處理。
收到商品後需要3-5個工作天處理退貨,感謝您的見諒及耐心等待。
Please call or write to us first to inform us of the order number and reason for return. For defective items, please include photos and text description of the problem and keep the complete item.
We will take care of your return as soon as possible after we confirm that it meets the return rule.
It takes 3-5 working days to process the return after receiving the product, thank you for your understanding and patience.
 

退款
Refunds

退貨的商品經確認沒問題後,我們會儘速將您購買該商品時實際支付的商品金額退回。
提醒您,退款的到帳時間取決於不同的退款方式,以及不同銀行的具體操作,有可能需要10-15個工作日。
有任何問題可於服務時間內致電或mail聯絡我們,我們將依序盡速回覆您。

Remind you that the refund time depends on the different refund methods and the specific operation of different banks, it may take 10-15 business days.
If you have any questions, please contact us by phone or email during the service hours, we will reply you as soon as possible in order.

洽詢、退換貨之聯繫方式
Contact information for inquiries, returns and exchanges

〒901-1412
740-1,Sashiki-Shinzato,Nanjyo City,Okinawa,Japan
Doucatty 田原幸浩
Tel :+81 98-988-0669
cell phone:+81 80-3187-6669
mail : doucatty@doucatty.com